One of the nice things about the QuoteWerks User Summit is that it is 100% about QuoteWerks. There are no vendors exhibiting or presenting at this event. It is simply an opportunity for the QuoteWerks team to teach how to maximize your use of QuoteWerks.
John Lewe, President and Lead Developer started the keynote with a fascinating story of how he started programming when he was 12 years old on a Tandy TRS-80.
Later, when he started using a computer for quotes and proposals, he used Microsoft Excel. Back then, TechData and Ingram only had thick catalogs. All of the info had to be typed into a spreadsheet. He had lots of formatting issues with the spreadsheets, and tracking pricing, part numbers, and more was a headache.
One day distributors stopped using catalogs and switched to floppy disks. Around the same time, Visual Basic 3 was released and it supported databases (exciting times!).
In 1993, John started QuoteWerks after experiencing the challenges of creating quotes and proposals.
Today, QuoteWerks has grown to 86,000 users spread over 101 countries. It is used in a wide variety of industries including IT, alarm security, AV, healthcare, and others. This year, QuoteWerks offered an IT/MSP day at the conference for the first time.
27 years seems like forever in the software industry. However, every year QuoteWerks continues to grow in user base and revenue.
QuoteWerks listens and implements many of the changes suggested by users. 153 new features have been added since QuoteWerks User Summit 2019. Lots of completed feature requests were covered.
QuoteWerks added a new monthly licensing. This allows customers to easily rent QuoteWerks by month. You can also easily add or remove the number of licenses.
A database hosting service has been added, offering Microsoft SQL hosting for companies that don't want to use their own SQL server. QuoteWerks is also working on a version of QuoteWerks Web, moving their database to Azure.
ShareWerks has been created, allowing a communication collaboration platform that can be used outside of QuoteWerks.
This session, taught by Brandon Grant, Sales and Marketing Director, walked new users (and some existing ones) through how to create a quote in QuoteWerks. We learned several cool tips, including:
In the next session, we received an introduction to QuoteValet with Brandon. QuoteValet offers a customized quote on a web page you can send to your customer. With QuoteValet, you know when a customer views a quote. You have several options including receiving email and dashboard notifications. For example, this could allow you to email the sales rep, sales rep manager, person in accounting, etc. to make sure the appropriate people know the status of a quote.
Once received, a customer can update their quote in real time. A powerful feature within QuoteValet is being able to allow the customer to change the quantity for only certain line items. You can do all of the line items or select the ones you want to allow them to change.
If you want to share a quote with someone in your office, use peer review. Preview (for internal): doesn't count as a view from the customer. Using the “send email” button is how you will normally send the customer your quote.
Tip: One important feature in the options is the ability to white list your IP so that if someone sends and opens a quote internally, it won't send notifications to users that the quote has been opened.
If you make a mistake, you can recall a quote in QuoteValet. This is not possible with an emailed PDF file. You can also include a reason for why you recall the quote. (Careful, this comment is customer facing.)
In the QuoteValet Dashboard, you can see all of the docs your customer is interacting with. They are all color-coded. For example, orange means the customer has accepted, green means customer has paid. There are also icons that tell you how a customer has interacted with a document.
Tip: QuoteValet makes it simple to include leasing options into an easy choice.
In the peer network session, we heard some success stories about how users love QuoteValet:
One user said they had a quarter million dollar job they thought they had lost. After the potential customer clicked the QuoteValet link, they received an alert and called the customer. It turns out the customer was excited to hear from them and they were able to close the deal.
From another user, automatic reminders saved so many man-hours and also saved so many renewals.
In this session with Brandon, we discussed the differences between database types. You can set up native (all items are housed in QuoteWerks) or a linked list to an external database.
We learned how to set up product sources. For a linked database, the data is attached and you can only read from the database (i.e. QuickBooks). When you do this, you will find the mappings should already be there. It is also possible for Access, Excel and SQL, but a little more difficult and may require SQL credentials.
During the session someone asked, "What is the difference between vendor and manufacturer part number?" Brandon said typically the manufacturer made the item, and the vendor is selling the item.
The Edit Product screen in QuoteWerks is very powerful. However, it is important to note that if you make a change in the database, that actually changes the item in the database (as opposed to just changing information on a quote).
In this session, Brandon showed us how to create content rich proposals. You can find the templates folder within the resources folder using File Explorer. This is where you store your templates for QuoteWerks.
Tips:
It was a great day at the QuoteWerks User Summit. It was a day of learning about several features of QuoteWerks. In Peer Network, we got to hear from other users. They shared things they love about QuoteWerks as well as challenges they had before they used the product. There was also plenty of time for questions.